Grupo CSI is a leading provider of customer support services known for our commitment to security, compliance, and multilingual excellence. For decades, we’ve partnered with prominent institutions to streamline customer interactions and enhance operational efficiency. Certified to the highest international standards (ISO 27001, PCI DSS), we ensure that your customer engagements are safe, secure, and scalable.
As we enter the European market, we bring specialized solutions for BFSI, Retail & ECommerce, and Tourism sectors, combining Spanish-English bilingual capabilities with cutting-edge technology to meet the demands of Europe’s diverse and dynamic business landscape.
Grupo CSI offers a comprehensive range of customer support services designed to enhance efficiency and customer satisfaction. Tailored for businesses in BFSI, Retail & E-Commerce, and Tourism, our services include
Automates customer interactions with precision and ease.
Tracks customer interactions and preferences for personalized service.
Manages digital channels to ensure responsive support across all platforms.
Provides instant support and answers frequently asked questions, reducing wait times.
Our systems are compliant with ISO 27001 and PCI DSS standards, safeguarding sensitive customer data.
Omnichannel communication enable interaction with businesses across multiple channels – WhatsApp, Live Chat, and Meta (Facebook).
CTI is crucial for enabling online monitoring, call routing, and screen monitoring. The ability to track calls in real-time and store audio backups adds a layer of transparency and quality control.
Call Blasters allow for the mass distribution of automated messages, while predictive dialers improve outbound call efficiency by reducing agent idle time.
SMS and email messaging are crucial for follow-ups, reminders, and notifications. The combination of SMS and email outreach provides businesses with a cost-effective direct communication channel.
Grupo CSI stands apart for our unique blend of experience, adaptability, and affordability. Here’s what makes us a trusted choice:
Cost-Effective Excellence: Our services are designed to deliver exceptional quality at a competitive price, ensuring value without compromise.
Proven Industry Experience: Trusted by major institutions, Grupo CSI brings unmatched expertise in regulated sectors like BFSI, Retail, and Tourism.
Security and Compliance: Our certifications (ISO 27001, PCI DSS) reflect our commitment to data protection, making us a secure choice for your customer interactions.
Scalable Solutions: From peak seasons to steady growth, our AI-enhanced technology stack allows businesses to scale without sacrificing quality.
Multilingual and Culturally Adapted: Our Spanish-English bilingual support bridges language and cultural gaps, providing seamless interactions across borders.
At Santander, we always strive to implement solutions that transform our customers' experience. With the SEL (ART) application, we have significantly optimized the processes and times for digital onboarding and the placement of financial products, offering agile, quick, and simple implementations for new products. SEL (ART) enables us to simplify processes from the Recruitment to Placement stages, providing a seamless experience for both customers and executives. Thanks to SEL (ART), we have accelerated the placement of credit cards, payroll loans, and consumer loans, adapting to a digital environment. SEL’s (ART’s) ability to integrate advanced functionalities allows us to streamline decision-making and effectively personalize offers. Additionally, the platform's intuitive design makes it easy for both customers and executives to complete processes effortlessly.
– Santander
Ready to elevate your customer service? Contact us today to learn how Grupo CSI can provide cost-effective, secure, and scalable support tailored to your needs. Our team is here to discuss how our customized solutions can help your business thrive.
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